Privacy Policy

Effective date: August 20, 2026

1. Information We Collect

We may collect information you voluntarily provide, including your name, business name, email address, telephone number, service requests, support details, and other information you send to us. Our website or hosting providers may also collect basic technical information such as IP address, browser type, device information, referring pages, and access logs for security, reliability, and analytics purposes.

2. Managed IT and Support Information

When Saturn Associates provides managed IT, remote support, Microsoft 365, hosted VoIP, backup, security, web, or related services, we may process information necessary to deliver those services. Depending on the engagement, this can include device information, system logs, account identifiers, configuration data, support records, network information, backup metadata, and limited access to client systems or data when required to perform authorized work.

3. How We Use Information

We use information to respond to inquiries, provide and improve services, administer client environments, troubleshoot issues, maintain security, communicate about service, prepare quotes or invoices, meet contractual obligations, and comply with applicable legal requirements.

4. Service Providers and Third Parties

We may use third-party technology providers, cloud platforms, distributors, security vendors, backup providers, communications providers, hosting providers, and other subprocessors when necessary to deliver services. Information may be processed by those providers subject to their applicable terms and privacy practices. We do not sell personal information for monetary consideration.

5. Security and Credentials

We use reasonable administrative, technical, and organizational safeguards appropriate to the services being provided. No network, system, transmission, or storage method can be guaranteed to be completely secure. Credentials entrusted to Saturn Associates are used only as reasonably necessary to provide authorized services and should be protected by the client in accordance with good security practices.

6. Data Retention

We retain information for as long as reasonably necessary to provide services, maintain business and support records, satisfy contractual obligations, resolve disputes, enforce agreements, or comply with legal requirements. Retention periods may vary depending on the type of information and service.

7. Cookies and Website Technologies

Our website may use essential cookies or similar technologies required for functionality, security, performance, or analytics. If additional analytics, advertising, or tracking technologies are introduced, this policy may be updated accordingly.

8. Client Responsibilities

Clients are responsible for ensuring they have the authority to provide Saturn Associates access to systems, accounts, personal information, and other data made available during service. Clients remain responsible for their own legal, regulatory, retention, and compliance obligations unless a written agreement expressly states otherwise.

9. Your Choices

You may contact us to request correction or deletion of information you have directly provided to us, subject to contractual, operational, security, and legal retention requirements.

10. Children’s Privacy

Our website and managed technology services are intended for businesses and general adult users and are not directed to children under 13.

11. Policy Changes

We may update this Privacy Policy as our services, vendors, or legal obligations change. The effective date above identifies the current version.