Terms & Conditions

Effective date: August 20, 2026

1. Website Use

This website is provided for general information about Saturn Associates, LLC and its services. You may use the site for lawful purposes only. You may not attempt to disrupt the site, gain unauthorized access to systems, misuse forms or communications, introduce malicious code, scrape protected content in a manner that interferes with service, or use the site in violation of applicable law.

2. Informational Content

Website content is provided for general informational purposes and does not create a client relationship, service obligation, warranty, or binding quote. Service availability, features, pricing, and technical requirements may change. A specific proposal, order, statement of work, Master Services Agreement, service-level agreement, or other written agreement may be required before services begin.

3. Managed IT and Professional Services

Managed IT, remote support, Microsoft 365, hosted VoIP, backup, security, web, networking, consulting, and related services are provided according to the scope agreed with the client. Where a separate signed agreement, proposal, statement of work, or service schedule conflicts with these website Terms, the signed agreement controls for that service.

4. Authorization to Access Systems

By requesting technical work, the client represents that it owns or is authorized to administer the applicable devices, accounts, networks, software, domains, and data and authorizes Saturn Associates to access them to the extent reasonably necessary to perform the requested services. Saturn Associates may rely on instructions from authorized client contacts.

5. Remote and On-Site Services

Services may be performed remotely when appropriate. For managed clients, remote work included within a written service agreement is governed by that agreement. On-site work, travel, projects, after-hours work, hardware installation, or services outside the agreed scope may be subject to separate charges unless expressly included in writing.

6. Client Responsibilities

Clients are responsible for maintaining lawful software licensing, providing accurate information, maintaining suitable power and connectivity, identifying regulatory or contractual requirements that apply to their organization, promptly reporting material issues, and following reasonable security and support recommendations. Clients should maintain appropriate backups unless backup services are expressly included in a written agreement.

7. Third-Party Products and Services

Many technology services depend on third-party hardware, software, carriers, cloud platforms, registrars, hosting companies, distributors, or other vendors. Third-party products and services may be governed by separate licenses, subscriptions, acceptable-use policies, privacy terms, warranties, and availability commitments. Saturn Associates is not responsible for outages, changes, discontinuation, security incidents, or failures caused by third parties outside our reasonable control.

8. Security and Backups

Saturn Associates may recommend or implement security and backup controls, but no security measure can eliminate all risk and no backup or recovery process can guarantee against every form of data loss, corruption, attack, hardware failure, user action, or third-party event. Unless expressly included in a written agreement, the client remains responsible for determining whether its security, backup, retention, and recovery arrangements meet its business and compliance needs.

9. Fees and Payment

Fees, recurring charges, hardware costs, project pricing, payment terms, taxes, late charges, and cancellation terms are governed by the applicable quote, invoice, subscription, proposal, or written service agreement. Work outside an agreed scope may require additional authorization and charges.

10. Confidentiality

Saturn Associates will use reasonable care with non-public client information obtained while providing services and will use it for service delivery, administration, security, and other purposes permitted by the applicable agreement or law. Clients are likewise expected to protect Saturn Associates confidential information, credentials, documentation, pricing, and proprietary materials.

11. Intellectual Property

Unless otherwise stated in writing, the Saturn Associates name, branding, website design, text, graphics, documentation, and original materials are owned by Saturn Associates, LLC or used with permission. Third-party names and trademarks remain the property of their respective owners.

12. Disclaimer of Warranties

To the fullest extent permitted by law, the website is provided “as is” and “as available.” Technology services are subject to the warranties, if any, expressly stated in an applicable written agreement. Saturn Associates does not warrant uninterrupted or error-free operation of third-party services, networks, software, hardware, or internet connectivity.

13. Limitation of Liability

To the fullest extent permitted by applicable law, Saturn Associates will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from use of this website or services, including lost profits, lost business, or loss of data, except to the extent a written agreement expressly provides otherwise or applicable law does not permit such limitation. Any service-specific liability limitations in a signed agreement control.

14. Suspension or Termination

Saturn Associates may decline, suspend, or terminate services when reasonably necessary for nonpayment, security risk, unlawful activity, abuse, material breach, loss of required third-party service, or other circumstances addressed by an applicable agreement, subject to any contractual obligations then in effect.

15. Governing Terms

These website Terms are intended to be governed by applicable laws of the State of North Carolina, without regard to conflict-of-law principles, except where another written agreement or applicable law requires otherwise.

16. Changes

We may revise these Terms as our website and services evolve. The effective date above identifies the current website version. Changes to an executed client agreement are governed by that agreement rather than by website publication alone.